Client Terms & Conditions

Effective July 2, 2026 | Governed by the laws of British Columbia, Canada

Please read these terms carefully before booking. By creating an account or booking through Sunhouse, you confirm that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy.

1. About Sunhouse Babysitting Agency

Sunhouse Babysitting Agency Inc. (“SBA”, “we”, “us”) is incorporated under the laws of British Columbia, Canada. These Terms & Conditions govern the relationship between SBA and any individual or family (“Client”, “you”) who requests childcare services through our platform.

2. Our Role

SBA operates as a referral and administrative agency only. We connect Clients with independent childcare providers (“Subcontractors”). Subcontractors are not employees, agents, or representatives of SBA, and are individually responsible for their own conduct.

SBA does not supervise or direct how care is provided during a booking. Subcontractors independently determine how Services are performed and may choose which bookings to accept.

3. Booking & Agency Fees

A non-refundable agency fee of $35 + GST applies to each booking, charged once a Subcontractor is confirmed.
A minimum booking of 3 hours applies. You are responsible for 3 hours of pay even if fewer hours are worked.
All bookings are subject to Subcontractor availability and acceptance.
SBA reserves the right to decline or cancel a booking request at its discretion.

4. Cancellations

Once a Subcontractor has been confirmed for your booking, the agency fee is charged and non-refundable, regardless of when or why you cancel.

If you cancel before the shift begins, you are not responsible for the Subcontractor’s hourly rate. Repeated cancellations may result in suspension of your account.

5. Payment and Late Pickups

You pay your Subcontractor directly at the end of each shift via e-transfer, credit card (Square), or cash.
Bookings may be made with a flex end time. The Subcontractor is owed their hourly rate for all time worked, including any time beyond the originally scheduled end time. There is no grace period for late returns.
If payment is not received within 72 hours of shift completion, SBA may charge the card on file for the full amount owed, plus applicable booking fees.
Declined charges: SBA will notify you within 24 hours and retry after 48 hours. A $15 collection surcharge may apply to unsuccessful charges.
By booking through SBA, you authorize this payment collection for all current and future bookings under your account.

6. Child-Related Expenses

Clients are responsible for providing funds in advance for any expected child-related expenses during a booking, such as meals, activities, or outings. Subcontractors are not required to cover these costs out of pocket.
If a Subcontractor chooses to make a purchase on behalf of the children and wishes to be reimbursed, they must obtain prior written approval (text or email) from the Client before doing so.
Approved expenses are reimbursed directly to the Subcontractor at the end of the shift.
Purchases made without prior written approval are not eligible for reimbursement and may be disputed.

7. Client Disclosure Obligations

Before each booking, Clients must provide accurate and complete information about their children, including:

Allergies, including any known triggers, severity, and location of medication such as an EpiPen.
Medical conditions or ongoing health needs the Subcontractor should be aware of.
Behavioural needs, including any diagnoses, triggers, or strategies that help the child.
Emergency contacts and how to reach the parent or guardian during the booking.
Any other information that could affect the safety or care of the child during the shift.

Failure to disclose relevant information releases SBA and the Subcontractor from liability for any incident arising from that non-disclosure.

8. Emergency Medical Authorization

In the event of a medical emergency, the Subcontractor is authorized to call 911 and consent to emergency medical treatment on behalf of the child. This includes the administration of an EpiPen or other emergency medication that the Client has made available and disclosed in advance.

Parents must inform the Subcontractor before the shift of the location of any emergency medication and the circumstances under which it should be used. SBA and the Subcontractor will not be held liable for good-faith actions taken during a medical emergency.

9. Direct Hiring

By using SBA’s services, you agree not to directly hire any Subcontractor introduced through SBA for 12 months following your last booking. “Introduced through SBA” includes any Subcontractor presented via our website, booking platform, email, or any other SBA channel.

Breach of this clause results in a fee of $1,750, agreed as a genuine pre-estimate of SBA’s placement losses and not a penalty. SBA will provide 5 business days written notice to remedy a breach before enforcing. This obligation survives the end of your client relationship with SBA.

10. Limitation of Liability

SBA is not liable for the acts, omissions, or conduct of Subcontractors during bookings, including injury, property damage, or loss.
SBA screens Subcontractors but does not guarantee their performance or outcomes.
To the extent permitted by BC law, SBA’s total liability is limited to the agency fee paid for the affected booking.
Nothing in this clause limits SBA’s liability for its own fraud, willful misconduct, or gross negligence.

11. Confidentiality and Privacy

All information exchanged through SBA, including household details, family information, and Subcontractor profiles, is confidential and must not be shared or used for personal gain.
Subcontractors may not take or share photos or videos of your children without your prior written consent.
SBA handles your personal information in accordance with BC’s Personal Information Protection Act (PIPA). See our Privacy Policy for details, or email hello@sunhousebabysitting.ca.
Confidentiality obligations survive termination of this agreement.

12. Ending the Relationship

Either party may end this client relationship at any time with written notice.
Any amounts owed for completed bookings remain payable upon termination.
Non-circumvention and confidentiality obligations survive termination indefinitely.

13. General

Governing Law: These terms are governed by the laws of British Columbia, Canada. Disputes will be resolved exclusively in BC courts.
Entire Agreement: These Terms and Conditions supersede all prior communications or representations between SBA and the Client.
Amendments: SBA may update these terms with reasonable notice. Continued use of our services constitutes acceptance.
Severability: If any provision is found invalid, the remaining terms stay in full effect.

Acceptance

By creating an account or booking through Sunhouse, you confirm that you are at least 18 years of age, have read and understood these Terms & Conditions and our Privacy Policy, and agree to be bound by them.

Questions about these terms? Email hello@sunhousebabysitting.ca.

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